Last Updated: 01.11.2025

Welcome to Shanaa eSpot (“we”, “our”, or “us”).
We are committed to protecting your privacy and ensuring a safe online shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from https://www.shanaaespot.in.

1. Who We Are

Business Name: Dharshanaa Enterprises
Owner: Ramesh Mohanasundaram
Address: 3/10 13B, VOC Street, Kaliyanoor, Namakkal, Tamil Nadu – 638008
Email: info@shanaaespot.in

2. Information We Collect

We collect the following information to provide and improve our services:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing & shipping address
  • User account details
  • Newsletter subscription details
  • Contact form submissions

b. Automatically Collected Data

  • Cookies
  • IP address
  • Browser type & device details
  • Website usage, pages visited
  • Analytics and performance data

We do not store your full payment card details. Razorpay and Paytm securely process all payments.

3. How We Use Your Information

We use collected information for:

  • Creating and managing your user account
  • Processing orders and payments
  • Sending order updates and notifications
  • Responding to customer support queries
  • Improving website performance and user experience
  • Managing newsletters and promotional emails
  • Fraud detection and security purposes
  • Legal compliance

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Save your preferences
  • Analyze traffic (Google Analytics)
  • Personalize ads (Facebook Pixel & Google Ads)

You may disable cookies in your browser settings, but some features may not work properly.

5. Sharing Your Information

We never sell your personal information.

We only share data with trusted third parties necessary for operations, such as:

  • Payment Gateways: Razorpay, Paytm
  • Courier Partners: (India only delivery)
  • Analytics Tools: Google Analytics, Google AdSense
  • Marketing Tools: Facebook Pixel
  • Security & Performance: Cloudflare
  • Chat Support Widgets: Tawk.to / Crisp

All third-party providers follow strict security standards.

6. Data Security

We use secure hosting, encryption, firewalls, and modern security measures to protect your data.
However, no online system can guarantee 100% protection.
We continuously monitor our systems to prevent unauthorized access.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your data
  • Opt-out of marketing emails
  • Disable cookies

To make a request, contact us at info@shanaaespot.in.

8. Children’s Privacy

Shanaa eSpot does not knowingly collect information from children below 13 years.
If you believe a child submitted data, please contact us for removal.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
Please review their policies separately.

10. Shipping & Delivery

  • We currently ship within India only.
  • Delivery time may vary based on location and courier partner.
  • Tracking details will be shared once the order is shipped.

11. Return & Refund Policy

We accept returns and process refunds as per the following terms:

a. Eligibility

  • Product must be unused and in original condition
  • Request must be raised within 7 days of delivery
  • Proof of purchase must be provided

b. Non-returnable Items

  • Used/damaged items
  • Items damaged due to misuse
  • Opened electronic components/modules

c. Refund Method

  • Refunds will be processed to the original payment method (Razorpay/Paytm) within 5–7 business days after approval.

d. Return Shipping

  • In case of wrong/damaged product delivery, return shipping will be covered by us
  • In all other cases, customer must bear return shipping cost

For return/refund support, contact: info@shanaaespot.in

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be published on this page with a new “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, contact:

Dharshanaa Enterprises
3/10 13B, VOC Street, Kaliyanoor, Namakkal – 638008
Email: info@shanaaespot.in